Cancellation Policy
There are always circumstances when you expect a change in schedules and that can also lead to changes in
requirements. We always try our best to accommodate changed schedules of our clients, but sometime it is
just not that easy for us. As soon as the technician call/visit is scheduled we pay our technicians so
we expect a little understanding from our clients.
Cancellation
- You can cancel a confirmed call visit up to 24 hours prior to the appointment time without any
charges.
- A $15 cancellation fee will be applied to cancellations within 24 hours of a confirmed
appointment.
- If you fail to cancel at least 3 hours prior to the confirmed appointment time, you will be
charged 50% for your scheduled service.
Rescheduling
- You may reschedule a confirmed appointment up to 3 hours prior to the appointment time at no
charge.
- A $15 service fee will be applied to appointments rescheduled within 3 hours of the appointment
time.
In case you want to cancel or reschedule your call visit, please call us at info@helleytech.com and
we'll do our best to cater your request.
